Return Exchange Policy
Please be advised that we will cheerfully refund all items we sell, provided that the items are returned in the original packaging and in original/new condition.We must insist, however, that the products are returned within two (2) weeks of receipt.The reason for this is that cashmere/pashmina products are extremely delicate and vulnerable to the environment.If the item is returned after two weeks to one month of purchase, there will be a 20% restocking fee imposed, provided that the item is in original/new condition.In addition, the shipping/handling charges are not refundable as these services are provided by a shipper and are immediately applied at the time of shipment.Please note that the customer pays for return postage and shipping charges are applied for all exchanges. We do not provide return labels; however, we suggest that all returns are insured as we cannot be responsible for lost or misdirected returns.If you have any questions, please call (800) 783-1436.Kindly indicate the reason for the return.If you paid by credit card, a credit will be issued and will appear on your billing statement. Unauthorized returns will not be accepted.Management reserves the right to reject returns if it appears that the items have been worn. In instances where returned goods are damaged or not in original condition, they will be shipped back at the customer's expense.
For exchanges, there is only a fee for shipping charges incurred for the return item.

All exchanges and returns must be sent to:
Cashmere Pashmina Group
51 Windsor Road
Rye Brook,NY 10573

Sales Tax:

All the New York clients are subject to taxes applicable in their county. For detailed information on the applicable taxes in the various counties of the state of New York, click this link ________.(Renee,this should be a link.I believe this can be copied directly from NYS Dept. of Tax

Our Return Policy

Cashmere Pashmina carries only top quality cashmere and pashmina products.Our guarantee is simple:If you are not satisfied with your purchase, return the merchandise within 10 days of receipt with a written explanation.When we receive the returned goods, we will promptly issue a credit minus any shipping costs.Please note that shipping costs are non-refundable, customer pays for return postage.Shipping charges for exchanges will be charged to the customer. However, we must insist that all items returned for exchange must be in new condition in original packaging.Management reserves the right to reject returns if it appears that the items have been worn or damaged.In cases where goods are found to be in these conditions, they will be shipped back to the customer and the customer will be notified.

Shipping Options

Our products are usually shipped out the same day or the next day,unless stated otherwise.If any item is out of stock at the time of order, our customer service will notify you immediately.All Pashmina and Cashmere items are shipped from our warehouse in New York, USA.Kindly provide us your email address as we will provide you with the tracking number of the shipment the day the order leaves our premises.Please be advised that there is no delivery on weekends, unless there are hefty fees associated with the order. Most of the time we use UPS as our carrier, however we also use Fed-ex and the U.S. Post Service. We encourage clients to use the UPS method of shipping.Please keep in mind that UPS only delivers the overnight and second day packages on weekends and normally charge and additional $10 additional to the existing expedited charges. The services that a client can opt for are-Renee, what do you mean by this?

Delivery Time for Most Orders within the United States:

  • UPS Ground: 4 to 5 Business Days
  • UPS 3 Day Select: 3 Business Days
  • UPS 2nd Day Air: 2 Business Days
  • UPS Next Day Air: 1 Business Day

Shipping Options For International Orders:  

  • Global Priority Mail- US Postal Service - Global Priority Mail: 10 to 14  Days (We will not be able to provide you with a tracking number)
  • UPS Worldwide Expedited: 3 to 5 Business Days (Tracking number is available with this service)
Shipping Charges for USA (US $)
Destination
USA (48 Continental States)
Alaska
&
Hawaii
No. of Items
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
UPS 2nd Day Air
Delivery 4-7 Business Days 3-4 Business Days 2-3 Business Days 1-2 Business Day 2-3 Business Days
1

6.99

9.99

13.99

23.99

19.99

2

8.99

11.99

15.99

25.99

21.99

3

10.99

13.99

17.99

27.99

23.99

4

12.99

15.99

19.99

29.99

25.99

5

1499

17.99

21.99

31.99

27.99

6

16.99

19.99

23.99

33.99

29.99

7

18.99

21.99

25.99

35.99

31.99

8

20.99

23.99

27.99

37.99

33.99

9

22.99

25.99

29.99

39.99

35.99

10

24.99

27.99

31.99

41.99

37.99

11

26.99

29.99

33.99

43.99

39.99

12

28.99

31.99

35.99

45.99

41.99

13

30.99

33.99

37.99

47.99

43.99

14

32.99

35.99

39.99

49.99

45.99

15

34.99

37.99

41.99

51.99

47.99

16-30

55.99

49.99

75.99

75.99

99.99

31-50

79.99

89.99

99.99

149.99

159.99

51-100

149.99

159.99

199.99

249.99

249.99

100+

249.99

299.99

299.99

399.99

399.99

 
International Shipping Charges (US $)
International Shipping Charges (US $)
Destination
Canada
All Other Countries
No. of Items Global Priority Mail UPS Worldwide Expedited Global Priority Mail UPS Worldwide Expedited
Delivery
10 to 14 days
3 to 5 Days
10 to 14 days
3 to 5 Days
Tracking Available
No
Yes
No
Yes

1

9.99

40.00

9.99

50.00

2

12.99

43.00

12.99

60.00

3

15.99

46.00

15.99

70.00

4

18.99

49.00

18.99

80.00

5

21.99

52.00

21.99

90.00

6

24.99

55.00

24.99

100.00

7

27.99

58.00

27.99

110.00

8

30.99

61.00

30.99

120.00

9

33.99

64.00

33.99

130.00

10

36.99

67.00

36.99

140.00

11

39.99

70.00

39.99

150.00

12

42.99

73.00

42.99

160.00

13

45.99

76.00

45.99

170.00

14

48.99

79.00

48.99

180.00

15 

51.99

82.00

51.99

190.00

16 -30

74.99

125.00

54.99

250.00

31-50

99.99

200.00

99.99

500.00

51-100

199.99

400.00

199.99

750.00

100+

299.99

600.00

299.99

1000.00

 

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